This two-day training programme will provide FM practitioners with a greater understanding of how to develop BUSINESS DRIVEN FM-SLAs that align facilities operations with business continuity, operational resilience, workplace experience, and strategic organisational performance. Whether you are managing an in-house FM division or operating as an FM Service Provider, this course is for you!

Hundreds of hours of research, study, planning and fine tuning go into the production of each of our trainings. Our course developers have looked at your industry’s needs. This course reflects the latest findings and best practices in your field today and addresses issues up-to-the-minute. You will get tools, tips, strategies that are proven and tested against real world situations as you learn from case studies and the experience of our expert trainers. Our trainings are comprehensive, in-depth, and packed with need-to-know information you can use as soon as you return to your workplace.

Steven Ee is a Facilities Strategy Advisor, Strategic Framework Developer, and the Creator of Value-Based Facilities Management (VBFM). He is a Certified Facility Manager (CFM), IFMA Fellow, author, trainer, and experienced FM practitioner who has trained thousands of FM professionals across Asia.

Steven is recognized globally for his expertise in FM strategy, operational excellence, and value-based management. He was instrumental in leading Singapore’s first organizations, both public and private, to achieve ISO 41001 Facilities Management System certification, setting a benchmark for excellence in FM. His leadership spans over a decade as Head of Plant and Facilities Services in a power and propulsion company and 17 years as Managing Director of FMS Associates Asia Pte Ltd, a leading FM training and consultancy firm. His deep industry insights and practical methodologies have empowered FM professionals and organizations to align their services with business goals, ensuring sustainability, efficiency, and competitive advantage.

Steven is widely recognised for making complex FM and strategic concepts practical, easy to understand, and immediately applicable within real operational environments. His programmes combine strategic thinking, operational practicality, facilitation, coaching, and hands-on implementation methodologies to help organisations transform Facilities Management into a business-driven strategic contributor. His ability to bridge theory with real-world application has made him a sought-after mentor for aspiring FM leaders, equipping them with the knowledge and skills needed to thrive in the profession.

As a renowned author, trainer, facilitator, and coach, Steven is committed to elevating the FM profession. His books, Facilities Management Service Level Agreement, Essential Managerial Finance for Facilities Management, along with other FM-focused publications, have influenced countless practitioners by providing strategic frameworks and actionable insights that drive measurable success. He specializes in executive coaching, group facilitation, and consulting, helping FM professionals navigate complex challenges, implement high-performing FM systems, and position themselves as indispensable business partners within their organizations.

Steven’s thought leadership and passion for FM continue to inspire professionals worldwide. Through his dynamic training, hands-on facilitation, and strategic coaching, he is shaping the future of FM as a recognized, respected, and valued critical enabler of business excellence.

Agrobank, Bank Islam, Bank Rakyat, Bank Simpanan Nasional, Boustead Heavy Industries Corporation, Bursa Malaysia, Credit Guarantee Corporation, Dewan Bandaraya Kuching Utara, EXIM Bank, Faber Group Berhad, Lembaga Tabung Haji, Malaysia Marine and Heavy Engineering, Maybank, Maybank Investment, MIMOS Berhad, MNRB Holdings Berhad, Petronas Gas Berhad, Petronas Penapisan Melaka, Permodalan Nasional Berhad, Sarawak Plantation Berhad, Swinburne University, Syarikat SESCO Berhad, Tabung Amanah Pekerja Brunei, Telekom Malaysia Berhad, Tenaga Nasional Berhad, Texas Instruments and many more.