When Carrots or Sticks Are Not Enough
- 2 Full Days, 14 Hours -
[ 2-3 September 2026 ]
- St Giles Boulevard Hotel Kuala Lumpur -
- EXPLAIN how generational differences influence expectations, communication styles and workplace behaviour.
- APPLY practical methods to set clear expectations across output, behaviour and adaptability to reduce confusion and repeated issues
- USE the ALIGN Conversation framework to structure performance and behaviour discussions in a calm, fact-based and professional way
- DEMONSTRATE constructive feedback techniques that separate behaviour from personality and reduce defensiveness
- USE recognition effectively to reinforce performance standards and encourage repeatable positive behaviour
- APPLY simple team management practices to strengthen standards, accountability and consistency across the team
- DEMONSTRATE the ability to conduct structured manager conversations that clarify gaps, set expectations and define next steps
Grab this chance to have a 1-to-1 session with the trainer and learn how to put into practice and develop a leader's mindset!
Hundreds of hours of research, study, planning and fine tuning go into the production of each of our trainings. Our course developers have looked at your industry’s needs. This course reflects the latest findings and best practices in your field today and addresses issues up-to-the-minute. You will get tools, tips, strategies that are proven and tested against real world situations as you learn from case studies and the experience of our expert trainers. Our trainings are comprehensive, in-depth, and packed with need-to-know information you can use as soon as you return to your workplace.
CUSTOMISED: During the programme, we continuously Collect Feedback from participants to fine-tune the Design and Delivery of training.
ACTIVE: The core of the workshop is a series of Relevant, Authentic, and Engaging 2-Way Communication with Quizzes at the end of each session.
ACCELERATED: Our Trainer keeps the participants totally Absorbed with a unique blend of Expert Presentations, Reflective Discussions, and Creative Activities.
FUNCTIONAL: Our Trainer Walks the Talk. Just by watching our trainer in action, the participants will pick up several effective techniques.
AUTHORITATIVE: Our Trainer teaches based on Sound Theory, Evidence-Based Principles, and Solid Experience.
PRACTICAL: Our Trainer has spent decades in organisational firing lines. Our trainer empowers the participants with Realistic Tools and Techniques for Immediate Use in today's workplace.
ENGAGING: Our Trainer’s Contagious Enthusiasm, Inclusive Humor, and Flexibility make the participants enjoy every moment of the workshop.
Mr Soo Hoo is a Certified Master Trainer of NLP®, International Licensed Master Trainer (MWS), and Certified Master Trainer (GTF) with over 20 years of experience in training, coaching, and professional development. With his extensive knowledge and practical expertise, he has successfully guided individuals, leaders, and organisations in enhancing their communication skills, personal effectiveness, and workplace performance.
Mr. Soo Hoo is also a Speaker and Coach with a strong Legal and Banking background, bringing valuable industry insights and real-world experience into his training programmes. His unique combination of professional expertise and experiential learning methodologies enables him to deliver impactful learning experiences that are practical, engaging, and applicable in the workplace.
He currently serves as the Founding President of the Malaysian Association of Professional Trainers and Coaches (MAPTaC), Director of Asia Pacific for the Experiential Learning Institute, and Director of Asia Pacific for the Global Trainers Federation. Through these roles, he continues to contribute to the growth and advancement of the training and coaching profession across the region.
In recognition of his achievements and contributions to the learning and development industry, Mr. Soo Hoo was honoured with the prestigious Global Training & Development Leadership Award by The World HRD Congress during its Silver Jubilee Celebration, as well as the Distinguished Trainer Award at Asia’s Training & Development Excellence Award.
Throughout his career, Mr. Soo Hoo has worked with a diverse range of organisations across various industries, including Intel, RHB Bank, Hong Leong Group, Google, Citibank, Allianz, Manulife Berhad, HLA Agency, Am Insurance, Malaysia Airlines, Unilever, Tokio Marine, AIA Insurance, Club Mediterranean, Abbott Laboratories, MAXIS, SP Setia Berhad Group, Astro (M) Sdn Bhd, Johnson & Johnson, PayPal Malaysia, Sarawak Energy, Bank Islam, and Bank Islam Brunei. His extensive experience working with leading organisations reflects his ability to understand business challenges and deliver training solutions that create meaningful impact.
- High Potential Leaders,First-time Leaders or New Leaders
- Seasoned Managers
- General Managers who are responsible for leading multigenerational workforce
- Great refresher course for those who have been in the leadership role for 3 - 4 years
Agrobank, Bank Islam, Bank Rakyat, Bank Simpanan Nasional, Boustead Heavy Industries Corporation, Bursa Malaysia, Credit Guarantee Corporation, Dewan Bandaraya Kuching Utara, EXIM Bank, Faber Group Berhad, Lembaga Tabung Haji, Malaysia Marine and Heavy Engineering, Maybank, Maybank Investment, MIMOS Berhad, MNRB Holdings Berhad, Petronas Gas Berhad, Petronas Penapisan Melaka, Permodalan Nasional Berhad, Sarawak Plantation Berhad, Swinburne University, Syarikat SESCO Berhad, Tabung Amanah Pekerja Brunei, Telekom Malaysia Berhad, Tenaga Nasional Berhad, Texas Instruments and many more.
