in any Social Environment.
There are at least 4 generations in the workplace:
🔴Baby Boomers (born 1946-1964)
🔵Generation X (born 1965-1980)
🟢Generation Y (born 1981-1996)
🟡Generation Z (born 1997-2012)
When there is multigeneration, there will be Different Dispositions, Values, Goals, Behaviors & Levels of Emotional Intelligence. If not well managed, this can lead to workplace conflict & communication breakdown.
This negatively influences the workplace - from the seen and unseen.
👁️The Seen Consequences: Fighting, Verbal Gossip, Physical Altercations
👁️The Unseen Consequences: Lower Job Satisfaction, Lower Productivity
Managing a multigenerational workforce poses a unique organizational challenge for company leaders, managers and HR professionals.
🔊Communication Styles:
Different generations have different preferred modes of communication, such as email, phone, or text.
💼Work Ethic:
Older generations value traditional 9-to-5 work hours and loyalty to one employer, while younger generations prioritize work-life balance and job flexibility.
💻Technology:
Younger generations are more comfortable with and reliant on technology, while older generations may be less familiar with or resistant to new tools and platforms.
💡Feedback & Recognition:
Different generations have varying expectations when it comes to feedback and recognition in the workplace.
Intergenerational Conflict &
Communication Management Masterclass
Everyone in the management MUST develop effective conflict management skills especially in the current multigenerational workplace. Being adaptive is the only way to keep disputes from impeding employees’ career advancement.
In this 14 hours intensive training, the skills of NLP will set you up for success at handling conflict & communication management in intergenerational workplace:
1️⃣Perceptual Positions (Understand another’s point of view)
2️⃣Dissociation (Step out of taking something personally)
3️⃣Separating Behavior from Intention (Identify why the conflict exists on a higher level)
4️⃣Rapport: (Create a cohesive relationship even with a disagreement)
5️⃣Meta-Model: (Questions to gain clarity)
6️⃣Meta-Questions: (Gain even more understanding of what is happening below the surface)
7️⃣Meta-Programs: (Identify the best way to communicate, influence, negotiate, manage others)
8️⃣Respecting Another Person’s Model of the World: (See the change you need to create to resolve the conflict)
- UNITE intergeneration with a common purpose
- LEARN the different communication styles across multigeneration workplace
- EXPLORE NLP framework in difficult conversations and resolving conflict
- UNDERSTAND another’s point of view using Perpetual Positioning
- GAIN clarity of the issues with Meta-modeling
- KNOW what is happening below the surface using Meta-questioning
- FIND OUT change that you need to create to resolve the conflict using Model of the World
- PREVENT disagreements from becoming unhealthy conflict
- UNDERSTAND the mindset, confidence and skills to facilitate conflict resolution
- KNOW how to stay calm and manage oneself as a mediator or in a conflict
- IDENTIFY the best way to communicate, influence, negotiate, manage and facilitate understanding in others
E-COACHING
Grab this chance to have a 1-to-1 session with the trainer and learn how to deal with intergenerational conflict!
Hundreds of hours of research, study, planning and fine tuning go into the production of each of our trainings. Our course developers have looked at your industry’s needs. This course reflects the latest findings and best practices in your field today and addresses issues up-to-the-minute. You will get tools, tips, strategies that are proven and tested against real world situations as you learn from case studies and the experience of our expert trainers. Our trainings are comprehensive, in-depth, and packed with need-to-know information you can use as soon as you return to your workplace.
CUSTOMISED: During the programme, we continuously Collect Feedback from participants to fine-tune the Design and Delivery of training.
ACTIVE: The core of the workshop is a series of Relevant, Authentic, and Engaging 2-Way Communication with Quizzes at the end of each session.
ACCELERATED: Our Trainer keeps the participants totally Absorbed with a unique blend of Expert Presentations, Reflective Discussions, and Creative Activities.
FUNCTIONAL: Our Trainer Walks the Talk. Just by watching our trainer in action, the participants will pick up several effective techniques.
AUTHORITATIVE: Our Trainer teaches based on Sound Theory, Evidence-Based Principles, and Solid Experience.
PRACTICAL: Our Trainer has spent decades in organisational firing lines. Our trainer empowers the participants with Realistic Tools and Techniques for Immediate Use in today's workplace.
ENGAGING: Our Trainer’s Contagious Enthusiasm, Inclusive Humor, and Flexibility make the participants enjoy every moment of the workshop.
SOO HOO YOON HUNN
Mr Soo Hoo is a Certified Master Trainer, Master Practitioner of NLP® and Licensed Practitioner of NLP® and Licensed Master Practitioner of NLP®. Mr Soo Hoo is also a Business Coach with Legal & Banking background.
He is the founder of Abundant Impact, a learning consultation provider which provides immersive learning solutions. He is also serving as the Immediate Past President of the Malaysian Association of Professional Trainers and Coaches (MAPTaC) and Director of Asia Pacific for Global Trainers Federation. In recognition of his achievements and contribution, Mr Soo Hoo was awarded with the prestigious Global Training & Development Leadership Award by The World HRD Congress in their Silver Jubilee Celebration and Distinguished Trainer in Asia’s Training & Development Excellence Award.
His clients range from Intel, RHB Bank, Hong Leong Group, Google, Citibank, Allianz, Manulife Berhad, HLA Agency, Am Insurance, Malaysia Airlines, Unilever, Tokio Marine, AIA Insurance, Club Mediterranean, Abbott Laboratories, MAXIS, SP Setia BHD Group, Astro (M) Sdn Bhd, Johnson & Johnson, PayPal Malaysia, Sarawak Energy, Bank Islam, Bank Islam Brunei and etc.
- Executives
- Managers
- Directors
- Supervisors
- Vice Presidents
- Senior Executives
- Head of Various Departments from
Employee Relations, Industrial Relations,
Project Management, Customer Service,
Human Resources, Information Technologies, Production,
Engineering, Finance, etc.
All job roles that may encounter
workplace, project tension or
conflicts with internal or external
stakeholders in a multigenerational
workplace.
““It’s a wonderful and interesting, and helped me find the way to resolve conflicts. I learnt a lot, especially about D.O.P.E, 5 perspectives, and building rapport. I'll definitely put into practice identifying others' DOPE back at work!”
Assistant HR Manager, Perusahaan Jaya Plastik(M) Sdn Bhd
“NLP techniques have always been a fascinating field and I think learning this topic is very useful to me to manage
conflicts both at work place and at home. This course has taught me how to understand personality, how to resolve conflict by understanding other parties' perspective, and how to establish good rapport through tools such as mirroring.”
Customer Service Manager, MFEX Malaysia Sdn Bhd
“Wonderful and complete training for CEO and top management. It was totally worth my 14 hours of time. I am now better equipped with the knowledge on how to handle staff, communicate with 'difficult' staff and appreciate the different desires and needs of staff.”
CEO, Golden Pharos Berhad
“Soo Hoo is a very good trainer and delivers with passion. The training material is well planned, detailed and the content of the training is very valuable. Not only I can apply this in my workplace, I can also apply this in my personal life. This is a very good training. I recommend it to every level of employees. Cool Soo Hoo! Awesomeness overload. My most valuable takeaway - In conflicts, no one has a bad intention. We need to look at the other person's point of view, be understanding and show empathy.”
AVP Customer Experience, Bank Simpanan Nasional
Deputy Manager, Procurement, Kumpulan Wang Simpanan Pekerja
Akzonobel Paints,
Allianz General Insurance, Alstom, Arvato
Bertelsmann, AstraZeneca, BASF, Bayer, British American Tobacco, Canon Marketing, Chevron,
CIMB, Bank Negara, Crowne Plaza Group of
Hotels, EON, ETIQA, Fairchild, Gamuda Group,
Gleneagles Hospital Group, IOI Group of
Companies, JT International, LB Aluminum,
MARCO Corporation, Maybank, NEC, OSK,
Pantai Hospital Group, Pelabuhan Tanjung
Pelepas, PIDM, Prudential Assurance Malaysia,
SAMSUNG, Securities Commission, SHELL
Refinery, Takaful Malaysia, UMW Toyota,
Western Digital, and many more.
