Effective Stakeholder Negotiation
and Conflict Resolution
- 2 Full Days, 14 Hours -
[ 18 - 19 September 2024 ]
- St. Giles Boulevard Hotel, Kuala Lumpur -
- Gain in-depth knowledge of Neurolinguistic Programming techniques to enhance your negotiation skills.
- Learn how to use language patterns and psychological insights to influence outcomes positively.
- Discover how to establish strong connections with stakeholders through advanced rapport-building techniques.
- Equip yourself with practical tools and strategies to manage and resolve conflicts constructively.
- Explore techniques for defusing tension and finding mutually beneficial solutions in challenging situations.
you might wonder...
This program unlocks the secrets to understanding and influencing behavior, helping you build rapport, establish trust, and resolve conflicts constructively.
Discover how mirroring, matching, and persuasive language can transform your professional interactions and drive success.
Don't let communication barriers hold you back—empower yourself with the tools and techniques needed to excel.
- UTILIZE neuro-linguistic programming (NLP) techniques to enhance stakeholder management
- DEVELOP skills for building rapport and trust with stakeholders through effective communication strategies
- MASTER mirroring and matching techniques to align with stakeholders' communication styles
- APPLY persuasive language techniques to influence stakeholder decisions constructively
- IMPLEMENT reframing methods to de-escalate conflicts and foster constructive resolutions
- NAVIGATE complex interpersonal dynamics with confidence and clarity
- INTEGRATE NLP principles into organizational practices for improved decision-making and stronger relationships
- PROMOTE a culture of collaboration, mutual respect and effective conflict resolution within the organization
Grab this chance to have a 1-to-1 session with the trainer and learn how to put into practice and develop a leader's mindset!
Hundreds of hours of research, study, planning and fine tuning go into the production of each of our trainings. Our course developers have looked at your industry’s needs. This course reflects the latest findings and best practices in your field today and addresses issues up-to-the-minute. You will get tools, tips, strategies that are proven and tested against real world situations as you learn from case studies and the experience of our expert trainers. Our trainings are comprehensive, in-depth, and packed with need-to-know information you can use as soon as you return to your workplace.
CUSTOMISED: During the programme, we continuously Collect Feedback from participants to fine-tune the Design and Delivery of training.
ACTIVE: The core of the workshop is a series of Relevant, Authentic, and Engaging 2-Way Communication with Quizzes at the end of each session.
ACCELERATED: Our Trainer keeps the participants totally Absorbed with a unique blend of Expert Presentations, Reflective Discussions, and Creative Activities.
FUNCTIONAL: Our Trainer Walks the Talk. Just by watching our trainer in action, the participants will pick up several effective techniques.
AUTHORITATIVE: Our Trainer teaches based on Sound Theory, Evidence-Based Principles, and Solid Experience.
PRACTICAL: Our Trainer has spent decades in organisational firing lines. Our trainer empowers the participants with Realistic Tools and Techniques for Immediate Use in today's workplace.
ENGAGING: Our Trainer’s Contagious Enthusiasm, Inclusive Humor, and Flexibility make the participants enjoy every moment of the workshop.
SOO HOO
Mr Soo Hoo is a Certified Master Trainer, Master Practitioner of NLP® and Licensed Practitioner of NLP® and Licensed Master Practitioner of NLP®. Mr Soo Hoo is also a Business Coach with Legal & Banking background.
He is serving as the Immediate Past President of the Malaysian Association of Professional Trainers and Coaches (MAPTaC) and Director of Asia Pacific for Global Trainers Federation. In recognition of his achievements and contribution, Mr Soo Hoo was awarded with the prestigious Global Training & Development Leadership Award by The World HRD Congress in their Silver Jubilee Celebration and Distinguished Trainer in Asia’s Training & Development Excellence Award.
His clients range from Intel, RHB Bank, Hong Leong Group, Google, Citibank, Allianz, Manulife Berhad, HLA Agency, Am Insurance, Malaysia Airlines, Unilever, Tokio Marine, AIA Insurance, Club Mediterranean, Abbott Laboratories, MAXIS, SP Setia BHD Group, Astro (M) Sdn Bhd, Johnson & Johnson, PayPal Malaysia, Sarawak Energy, Bank Islam, Bank Islam Brunei and etc.
- Executives and Managers who manage stakeholder relationships.
- Project Leaders and Team Supervisors involved in conflict-prone projects.
- Human Resource Professionals responsible for facilitating stakeholder negotiations.
- Customer Service Representatives dealing with stakeholder conflicts.
- Any professional engaged in high-stakes negotiations or requiring advanced conflict resolution skills.
Agrobank, Bank Islam, Bank Rakyat, Bank Negara Malaysia, Bank Simpanan Nasional, Boustead Heavy Industries Corporation, Bursa Malaysia, Credit Guarantee Corporation, Dewan Bandaraya Kuching Utara, EXIM Bank, Faber Group Berhad, Lembaga Tabung Haji, Malaysia Marine and Heavy Engineering, Maybank, Maybank Investment, MIMOS Berhad, MNRB Holdings Berhad, Petronas Gas Berhad, Petronas Penapisan Melaka, Permodalan Nasional Berhad, Sarawak Plantation Berhad, Swinburne University, Syarikat SESCO Berhad, Tabung Amanah Pekerja Brunei, Telekom Malaysia Berhad, Tenaga Nasional Berhad, Texas Instruments and many more.
