Driving Excellence Through KPI, OKR and Competency Mastery
- 2 Full Days, 14 Hours -
[ 6-7 April 2026 ]
- St Giles Boulevard Hotel Kuala Lumpur -
🔸Struggle to maintain fairness, alignment and accountability
🔸Times get wasted
🔸Talented people lose motivation
🔸Underperformance slips through the cracks
🔸Organization misses chance after chance to strengthen its talent pipeline
and every review becomes a genuine driver of progress and growth.
- EXPLAIN the importance of performance management and how it drives clarity, accountability, and successful outcomes across the organization.
- DIFFERENTIATE between KRAs, KPIs, and OKRs, and apply each element effectively within various roles and functions.
- ALIGN individual KPIs and OKRs with organizational objectives, ensuring they reflect the employee’s core responsibilities.
- MAKE performance expectations visible and trackable through a clear, structured review schedule.
- APPLY the KPI-setting process (objectives → KRAs → KPIs → SMART targets) to create measurable, meaningful performance expectations for all employees.
- IDENTIFY critical success factors in managing performance and define the manager’s role within a continuous performance management cycle.
Hundreds of hours of research, study, planning and fine tuning go into the production of each of our trainings. Our course developers have looked at your industry’s needs. This course reflects the latest findings and best practices in your field today and addresses issues up-to-the-minute. You will get tools, tips, strategies that are proven and tested against real world situations as you learn from case studies and the experience of our expert trainers. Our trainings are comprehensive, in-depth, and packed with need-to-know information you can use as soon as you return to your workplace.
CUSTOMISED: During the programme, we continuously Collect Feedback from participants to fine-tune the Design and Delivery of training.
ACTIVE: The core of the workshop is a series of Relevant, Authentic, and Engaging 2-Way Communication with Quizzes at the end of each session.
ACCELERATED: Our Trainer keeps the participants totally Absorbed with a unique blend of Expert Presentations, Reflective Discussions, and Creative Activities.
FUNCTIONAL: Our Trainer Walks the Talk. Just by watching our trainer in action, the participants will pick up several effective techniques.
AUTHORITATIVE: Our Trainer teaches based on Sound Theory, Evidence-Based Principles, and Solid Experience.
PRACTICAL: Our Trainer has spent decades in organisational firing lines. Our trainer empowers the participants with Realistic Tools and Techniques for Immediate Use in today's workplace.
ENGAGING: Our Trainer’s Contagious Enthusiasm, Inclusive Humor, and Flexibility make the participants enjoy every moment of the workshop.
Joelynne Chong is a highly experienced trainer, consultant, and performance management specialist with more than 20 years of proven success across multinational and local organisations. She is recognised as an expert in Performance Measurement, KPI design and evaluation, and OKR implementation, helping organisations strengthen alignment, accountability, and results.
Her career highlights include her appointment as Capability Development Director for the joint venture between Diageo and Shui Jing Fang in Chengdu, China. During this critical merger and acquisition process, Joelynne designed and implemented a comprehensive performance management system, established the organisation’s Corporate Academy, and conducted numerous workshops on KPI setting, performance feedback, and evaluation. She also collaborated with APAC regional teams to enhance leadership competencies and embed robust performance frameworks.
Joelynne’s expertise spans KPI management, OKR cascading, performance evaluation, and capability development. She also delivers training on leadership and management skills, influencing and persuasion, business and financial acumen, resilience and mental toughness, and train-the-trainer programs.
Her client portfolio reflects her depth and credibility, including CapitaLand, China Eastern Airlines, GlaxoSmithKline, Nokia China, Schneider Electric, Proton Edar, Honda Malaysia, Bank Islam, BSN, Sunway Group, Danone Dumex, MDEC, MMC Corporation, Edra Power, Elektrisola Malaysia, Nissan, Bursa Malaysia, Petronas Chemicals MTBE, Kaneka Malaysia, Bosch ASEAN, Dialog Group, SWIFT Support Service Malaysia, UEM Edgenta Group, OCBC Bank, KL Convention Centre, Intel, and many others.
METHODOLOGY
⭐ Interactive Lectures
⭐ Discussions
⭐Practical Case Studies on all relevant areas to ensure participants grasp clearly issues presented
- Managers and Team Leaders responsible for setting KPIs, reviewing performance, and making confirmation decisions.
- HR Practitioners who design or oversee performance management frameworks.
- Department Heads and Functional Leads seeking to strengthen accountability and ensure alignment.
- Supervisors and Senior Executives involved in structured performance discussions and reviews.
Agrobank, Bank Islam, Bank Rakyat, Bank Negara Malaysia, Bank Simpanan Nasional, Boustead Heavy Industries Corporation, Bursa Malaysia, Credit Guarantee Corporation, Dewan Bandaraya Kuching Utara, EXIM Bank, Faber Group Berhad, Lembaga Tabung Haji, Malaysia Marine and Heavy Engineering, Maybank, Maybank Investment, MIMOS Berhad, MNRB Holdings Berhad, Petronas Gas Berhad, Petronas Penapisan Melaka, Permodalan Nasional Berhad, Sarawak Plantation Berhad, Swinburne University, Syarikat SESCO Berhad, Tabung Amanah Pekerja Brunei, Telekom Malaysia Berhad, Tenaga Nasional Berhad, Texas Instruments and many more.
