How to Create Human-Centred Solutions to Industry Challenges
- 2 Full Days, 14 Hours -
[20-21 August 2025 ]
-St Giles Boulevard Hotel Kuala Lumpur -
- EMPHATISE- Understand users' needs and insight
- DEFINE- Articulate the challenges with focused approach to innovation
- IDEATE- Generate a range of innovative solutions
- PROTOTYPE- Apply skills in driving innovation with a human- centered approach
🌟Human- Centered Approach
Design thinking focuses on the needs and emotions of users, ensuring that solutions are tailored to real human experiences and problems. This leads to more effective and meaningful products and services.
🌟Enhanced Problem-Solving
It encourages an iterative process of understanding, ideating, and prototyping, which allows for refining ideas and solutions through continuous feedback and testing. This helps in tackling complex problems where solutions aren't immediately obvious.
🌟Improved User Experience
Solutions developed through design thinking are tested and validated with actual users, leading to products and services that enhance user satisfaction and loyalty.
By fostering creativity and innovation, it enables teams to generate and refine ideas through an iterative process of empathy, ideation, and prototyping. This approach not only improves user experience but also encourages collaboration across diverse teams, leading to more comprehensive solutions.
With its adaptability and focus on real-world application, design thinking provides a strategic advantage by aligning solutions with user expectations, ensuring products and services are both relevant and impactful.
- GRASP key principles, terms, and types of contracts in business settings to ensure a solid foundation in contract law, enabling better compliance and strategic decision-making.
- IDENTIFY ambiguities and interpret clauses effectively using legal reasoning, industry best practices, and real-world case studies to prevent misunderstandings and disputes.
- APPLY strategies to mitigate exposure to financial, operational, and legal liabilities by structuring agreements that reduce risks and enhance contractual protections.
- INTERPRET provisions in line with legal principles and business objectives to ensure clarity, enforceability, and alignment with business goals
- BUILD the ability to assess contract risks and provide informed recommendations by evaluating legal exposure, recognizing negotiation leverage, and implementing legal insights.
- DEVELOP techniques to negotiate favorable contract terms and manage disputes through structured legal reasoning, effective communication, and strategic contract drafting.
Hundreds of hours of research, study, planning and fine tuning go into the production of each of our trainings. Our course developers have looked at your industry’s needs. This course reflects the latest findings and best practices in your field today and addresses issues up-to-the-minute. You will get tools, tips, strategies that are proven and tested against real world situations as you learn from case studies and the experience of our expert trainers. Our trainings are comprehensive, in-depth, and packed with need-to-know information you can use as soon as you return to your workplace.
CUSTOMISED: During the programme, we continuously Collect Feedback from participants to fine-tune the Design and Delivery of training.
ACTIVE: The core of the workshop is a series of Relevant, Authentic, and Engaging 2-Way Communication with Quizzes at the end of each session.
ACCELERATED: Our Trainer keeps the participants totally Absorbed with a unique blend of Expert Presentations, Reflective Discussions, and Creative Activities.
FUNCTIONAL: Our Trainer Walks the Talk. Just by watching our trainer in action, the participants will pick up several effective techniques.
AUTHORITATIVE: Our Trainer teaches based on Sound Theory, Evidence-Based Principles, and Solid Experience.
PRACTICAL: Our Trainer has spent decades in organisational firing lines. Our trainer empowers the participants with Realistic Tools and Techniques for Immediate Use in today's workplace.
ENGAGING: Our Trainer’s Contagious Enthusiasm, Inclusive Humor, and Flexibility make the participants enjoy every moment of the workshop.
Mark Stuart is a sought-after corporate trainer of award-winning training company Anagram Group, who trains over 350+ MNCs, government agencies, and universities in Innovation and Design Thinking, Leadership and Soft Skills.
Mark is a Certified Speaking Professional (CSP), one of only 15% of speakers globally with this qualification – the speaking profession’s highest earned designation. He is also a CSP member of the prestigious Asia Professional Speakers Singapore. Mark is one of a handful of trainers in Singapore with this globally recognised accreditation.
Mark is also a Keynote Speaker at conferences, speaking on Innovation, the Future of Work, and Leadership In The Digital Age. Mark is Co-Founder of Anagram Group which was presented the ‘Future of Work’ award at the 19th Annual Business Awards from the British High Commissioner to Singapore, Scott Wightman and Mr. Chan Chun Sing, Singapore’s Minister of Trade & Industry.
Mark has consulted and delivered in-person and virtual design thinking workshops in 12 countries across Asia and the Middle East. He is a faculty member for the Singapore Building and Construction Authority and has worked with some of the leading global banks and government agencies.
Prior to training, Mark had 15 years of international management and investment banking experience in the UK, Australia, and Asia for Morgan Stanley, Schroders, Goldman Sachs, Abbey National, and Salomon Brothers.
Mark spent 9 years at Morgan Stanley, across 3 continents, where he was a Global and Regional department director, and managed Derivative teams in Singapore, and across Asia. During his time there he led regional projects, restructuring, together with lead line teams. His experience leading rapid growth and extensive change gave him invaluable experience in building teams and increasing employee engagement.
Mark graduated from the University of Surrey with a Bachelor of Science in Business Economics and Computing.
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- Change Leaders,
- Product Managers,
- Product Owners,
- Business Process Managers,
- Business Developers,
- Product Development Specialists,
- Transformation Team,
- Innovation Team,
- Special Projects,
- Business Analysts,
- Strategists, Engineers,
- Operation,
- Marketing and Sales Development,
- Customer Experience,
- Researchers, Designers,
- HR and Department Heads who would benefit from understanding the customer needs and translating them into solutions
Agrobank, Bank Islam, Bank Rakyat, Bank Negara Malaysia, Bank Simpanan Nasional, Boustead Heavy Industries Corporation, Bursa Malaysia, Credit Guarantee Corporation, Dewan Bandaraya Kuching Utara, EXIM Bank, Faber Group Berhad, Lembaga Tabung Haji, Malaysia Marine and Heavy Engineering, Maybank, Maybank Investment, MIMOS Berhad, MNRB Holdings Berhad, Petronas Gas Berhad, Petronas Penapisan Melaka, Permodalan Nasional Berhad, Sarawak Plantation Berhad, Swinburne University, Syarikat SESCO Berhad, Tabung Amanah Pekerja Brunei, Telekom Malaysia Berhad, Tenaga Nasional Berhad, Texas Instruments and many more.
